Terms & Conditions

Terms of Use

Last Updated: June 24, 2025

Thank you, for using Bulkmart.

Welcome to Bulkmart, a business-to-business (B2B) online platform operated by M/s Hectocorn Ecom Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office address at F- 8/9, Ground Floor, Vasant Vihar, New Delhi 110057, India (hereinafter referred to as “We”/ “Bulkmart”/  “Us”/ “Our”). The Platform facilitates the delivery of food and non-food products between businesses, including suppliers, distributors, and buyers (collectively referred to as “Users”). These Terms of Use (referred to as “Terms”) govern your access to and use of the Platform, including any services, features, or content provided through it.

1. Acceptance of terms
   • These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Bulkmart’s website www.bulkmart.co.in and/or any related mobile or software applications (collectively referred to as, “Bulkmart Platform”) including but not limited to the services offered by Bulkmart via the Bulkmart Platform or otherwise (referred to as “Services”).
   • Your use/ access of the Bulkmart Platform shall be governed by these Terms and the Privacy Policy of Bulkmart as available at www.bulkmart.co.in (website link). By accessing the Bulkmart Platform and/ or undertaking any sale-purchase transaction, you agree to be bound by the Terms including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the Bulkmart Platform and acknowledge that it constitutes an agreement between you and Bulkmart. You may not access the Bulkmart Platform and use the Services if you do not accept the Terms or are unable to be bound by the Terms/ the Privacy Policy.
   • These Terms may be updated from time to time by Bulkmart without notice. It is therefore strongly recommended that you review these Terms, as available on the Bulkmart Platform, each time you access and/or use the Bulkmart Platform. In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the Bulkmart Platform, these Terms will prevail.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the Bulkmart Platform at any point in time.

Should you need any clarifications regarding the Terms, please do write to us at support@bulkmart.co.in.

2. Services Overview
   • Bulkmart is a company operating in the Fast-Moving Consumer Goods (FMCG) sector that facilitates the delivery of food and non-food products through its proprietary online platform. Bulkmart is solely responsible for the procurement, warehousing, and listing of products made available on its platform. These products are supplied directly by Bulkmart to business customers, including general trade retailers, HoReCa (hotels, restaurants, and cafés), and other institutional buyers.  Bulkmart does not provide any services to users other than providing the Bulkmart Platform as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing. Services on the Bulkmart Platform are available to only select geographies in India.
   • Bulkmart is not and cannot be a party to any transaction between you and the Third Party Sellers (which shall be a bipartite arrangement between you and the Third Party Seller), neither does Bulkmart have any control or influence over the Third Party Offerings. Bulkmart does not make any representation or warranties with respect to the Third Party Offerings, including relating to quality, suitability, merchantability and fitness for any purpose nor does Bulkmart implicitly or explicitly support or endorse the sale/ supply or purchase of any such products/ services on the Bulkmart Platform. Bulkmart therefore disclaims all warranties and liabilities associated with any Third Party Offerings on the Bulkmart Platform. 

3. Eligibility
   • The Platform is intended solely for businesses and their authorized representatives. By using the Platform, you represent and warrant that:
     • You are a legally recognized business entity or an authorized representative of such an entity.
     • You have the authority to enter into these Terms on behalf of your business.
     • You are at least 18 years of age.
     • Your use of the Platform complies with all applicable laws and regulations in your jurisdiction.

4. Account & Registration Obligations
   • All users must register and log in for placing orders on the Bulkmart Platform. By agreeing to the Terms, you agree to:
     • provide accurate, current, and complete information during registration.
     • maintain and update your account information as needed.
     • to receive promotional, transactional or other communications, and newsletters from Bulkmart and its group companies/ affiliates. You can opt out from such communications and/or newsletters by using the opt out options as available in such communications.
     • keep your login credentials confidential and not share them with unauthorized third parties.
     • notify us immediately of any unauthorized use of your account or other security breaches.

We reserve the right to suspend or terminate your account if we suspect fraudulent, unauthorized, or illegal activity.

5. Use of the Platform
   • You may use the Platform solely for lawful B2B transactions related to the delivery of food and non-food products. This includes browsing, listing, purchasing, and coordinating delivery of products offered through the Platform.
     • You hereby agree and undertake not to use, host, display, upload, modify, publish, transmit, update or share any information/ content/ Comments/ message/ language/ document (including pursuant to gifting services/ printing services/ orders to be delivered to someone else-third party recipients/ messages to be delivered along with the order) (whether in writing or otherwise while communicating on the Bulkmart Platform including but not limited to communicating with our support agents or delivery partners/ service providers, through any medium) which (“Prohibited Conduct”):
       • Are in violation of these Terms.
       • Belongs to another person and to which you do not have any right or full rights;
       • Is harmful, threatening, abusive, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, problematic, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise offensive, objectionable, menacing, inappropriate or unlawful in any manner whatever;
       • Contains material that violates the standards of the Services;
       • Accuses others of illegal activity, or describes physical confrontations; 
       • Attempts to impersonate another person or entity;
       • Disguises or attempts to disguise the origin of your messages, content, including but not limited to by:
         • (a) submitting your content under a false name or false pretences; or
         • (b) disguising or attempting to disguise the IP address from which your content is submitted;
       • Harms minors in any way;
       • Infringes any patent, trademark, copyright or another proprietary/intellectual property right;
       • Violates any applicable law and/ or may result in a civil/ criminal liability;
       • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
       • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
       • Is misleading or known to be false in any way; and/ or
       • Constitutes an inauthentic or knowingly erroneous review;
       • Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
       • Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials.
       • Asserts or implies that Comments are in any way sponsored or endorsed by Us;
       • Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
       • Hacks or accesses without permission our proprietary or confidential records, records of another User(s), or those of anyone else;
       • Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;
       • Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;
       • Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
       • Collects, discloses, accesses, or stores personal information about other persons/ Customers of the Services;
       • Is posted by a bot;
     • Attempts to do any of the foregoing.
     • You acknowledge that we have the right to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.
     • Any and all liability arising out of or relating to violation of these Terms including in relation to the aforesaid information/ content/ message is your sole and absolute responsibility, and not of Bulkmart.
     • Bulkmart Platform or any portion of the Bulkmart Platform shall not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Bulkmart. 
     • You shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Bulkmart Platform or of Bulkmart and/ or its group companies/ affiliates without the express prior written consent of Bulkmart.
     • You shall not use any meta tags or any other “hidden text” utilizing Bulkmart’s name or trademarks without the express prior written consent of Bulkmart.
     • You shall not attempt to gain unauthorized access to any portion or feature of the Bulkmart Platform, or any other systems or networks connected to the Bulkmart Platform or to any server, computer, network, or to any of the services offered on or through the Bulkmart Platform, by hacking, ‘password mining’ or any other illegitimate means.
     • Any unauthorized use shall automatically terminate the permission or license granted by Bulkmart determined at Bulkmart’s sole discretion.

6. Fee Payments/ Transactions
   • You shall be solely responsible for providing the correct delivery details, including recipient name, address, contact details, etc. and making the payments against all orders placed through your account. Bulkmart shall not have any liability/ obligation in this respect (including accepting any refund/ order cancellation requests).
   • In case of cash on delivery orders placed through your account, it shall be your sole responsibility and obligation to make the cash amount payment/ ensure that such payment is made and further ensure that the same is accurate (i.e. neither less nor additional cash amount is paid to the delivery partners/ service providers). We shall not be liable for any discrepancy in this respect. 
   • Transactions through the Bulkmart Platform may be subject to delivery charges, handling charges, convenience charges, platform charges, small cart charges, high demand surge charges, rain surge charge, print charges, gift charges, or such other fees/charges as may be levied from time to time (“Service Charges”)t. You shall be informed of such Service Charges prior to placing your order on the Bulkmart Platform at the stage of check-out. By placing the order, you agree to pay such amount. Service Charges may vary from order to order, which may be determined on multiple factors such as order/ cart value, distance, time of the day, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time. Further, Bulkmart may from time to time offer to the customers credits, discounts, promo codes, vouchers or any other form of cashback that it may decide at its discretion. Bulkmart reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.
   • Before placing an order, you acknowledge to have checked and reviewed the product/ service description carefully and in sufficient detail, and be bound by the conditions of sale/ supply without exception.
   • We may charge fees for certain services on the Platform, such as listing products, transaction processing, or premium features. All applicable fees will be disclosed to swam in advance. You agree to pay such fees in accordance with our payment terms.
   • Payments for transactions conducted through the Platform are processed by third-party payment providers. You agree to comply with their terms and conditions. We are not responsible for payment disputes between Users or with payment providers.

8. Product Listings and Deliveries
   • Suppliers are responsible for ensuring that product listings are accurate, including descriptions, prices, and availability. We reserve the right to remove listings that violate these Terms or applicable laws.
   • You agree to comply with all applicable shipping and handling regulations.

9. Intellectual Property
   • All content on the Platform, including text, graphics, logos, and software, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
   • You grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute any content you submit to the Platform (e.g., product listings, images, or reviews) for the purpose of operating and promoting the Platform. You represent that you have the right to grant this license.

10. Confidentiality
    • You agree to maintain the confidentiality of any non-public information obtained through the Platform, including pricing, supplier details, and transaction data, except as required to fulfil transactions or comply with applicable laws.

11. Limitation of Liability
    • To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including damages related to transactions, product quality, or delivery issues. Our total liability for any claim will not exceed the fees paid by you to us in the six months preceding the claim.

13. Indemnification
    • You agree to indemnify, defend, and hold harmless [Company Name], its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

14. Termination
    • We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice, including for violations of these Terms. Upon termination, your right to use the Platform will cease immediately, and any outstanding payment obligations will survive.

15. Governing Law and Dispute Resolution
    • These Terms are governed by the laws of [State/Country]. Any disputes arising from these Terms or your use of the Platform will be resolved through binding arbitration in New Delhi, in accordance with the rules of Delhi International Arbitration Centre. You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Amendments
    • We may update these Terms from time to time by posting the revised version on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the new Terms. We will notify you of material changes through the Platform or via email.

18. Miscellaneous
    • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Platform.
    • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
    • No Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
    • Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms at our discretion.

19. Contact Information
    • For questions or concerns about these Terms or the Platform, please contact us at:
      • Email: support@bulkmart.co.in
      • Address: Delhi – 110057
      • Phone: +91 9211593306

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.