We, i.e. , “Hectocorn E-Com Private Limited” (“Company”), are committed to protecting your privacy and ensuring the security of your personal information. Your privacy is important to us and maintaining your trust is paramount.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform, including our website, mobile applications, and related services. By using our website/ app/ platform and affiliated services, you agree to the collection and use of your information in accordance with this Privacy Policy in addition to our ‘Terms of Use’. We encourage you to read this privacy policy to understand the collection, use, and disclosure of your information from time to time, to keep yourself updated with the changes and updates that we make to this policy.
This privacy policy describes our privacy practices for all websites, products and services that are linked to it. However this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site.
Should you have any clarifications regarding this privacy policy, please write to us at support@bulkmart.co.in
- Applicability and Scope
Hectorcorn E-Com Private Limited (“Bulkmart”, the “Company”, “we”, “us” and “our”) respects your privacy and is committed to protecting it. The policy sets out:
- the types of information that Bulkmart may collect from you directly or through automated means when you access or use its website, application and other online services (collectively, referred to as “Services”); and
- its practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to the information Bulkmart collects through its Services, in email, text and other electronic communications sent through or in connection with the Services. This policy does not apply to information that you provide to, or that is collected by, any third-party that you use in connection with its Services. Bulkmart encourages you to consult directly with such third-parties about their privacy practices.
Please read this policy carefully to understand Bulkmart’s policies and practices regarding your information and how Bulkmart will treat it. By accessing or using its Services and/or registering for an account with Bulkmart, you agree to this privacy policy and you are consenting to Bulkmart ‘s collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Bulkmart requires, Bulkmart may not be able to provide all of its Services to you.
This policy may change from time to time, and your continued use of Bulkmart’s Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for any updates.
Permissible Age: The Services are not intended for users under the age of 18, unless permitted under applicable local laws (“Permissible Age”). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age.
- The information we collect
We collect information you provide directly to us; indirectly from third parties (such as social media, etc.); and information collected automatically when you navigate through our services. The types of information we collect include:
- Information you provide to us
The information we collect on or through our Services may include:
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Delivery Information: To process and deliver orders, we collect your delivery address, billing address, and payment details (e.g., credit/debit card information or other payment method details).
- Contact Information: If you contact our customer support team, we may collect your name, email address, phone number, and any other information you provide.
- Order Information: Details about the products you order, including food and non-food items, order history, and preferences.
- Information from Third Parties
We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help centre for more information about how they share information when you choose to connect your account.
- Third-Party Services: If you log in using third-party services (e.g., Google or Apple accounts), we may receive information such as your name or email address from those services.
- Partners: We may receive information from delivery partners, payment processors, or other third parties involved in fulfilling your orders.
- Automatically Collected Information
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.
- Usage Data: We collect information about your interactions with the Platform, such as pages visited, searches made, items viewed, and features used.
- Device Information: We collect information about the device you use to access the Platform, including IP address, browser type, operating system, and device identifiers.
- Location Data: With your consent, we may collect precise or approximate location information to facilitate delivery, provide location-based offers, or improve our services.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on the Platform, personalize your experience, and analyze usage trends.
- How We Use the Information we collect
We collect your data to provide, improve, and personalize our Services offered to you. We use the information we collect from and about you for a variety of purposes, including:
- Processing, facilitating and fulfilling your orders, including coordinating with delivery partners, service providers and vendors.
- Communicating with you about your account, orders, or customer support inquiries.
- Personalizing your experience by recommending products, offering promotions, or displaying relevant content.
- Improving our Platform by analyzing usage trends and user preferences.
- Sending marketing communications, such as newsletters or special offers, with your consent (you may opt out at any time).
- Detecting and preventing fraud, abuse, or security issues.
- Complying with legal obligations and resolving disputes.
- How We Share Your Information
We use personal information to provide you with the services that you have opted to receive through the use of our services and thus for facilitation, we may disclose personal information that we collect, or you provide, as described in this privacy policy. We may share your information in the following circumstances:
- Service Providers: We share information with third-party service providers who assist us in operating the Platform, processing payments, delivering orders, or providing customer support.
- Delivery Partners: We share your delivery address, contact details, and order information with delivery partners to fulfil your orders.
- Business Partners: We may share anonymized or aggregated data with business partners for analytics or marketing purposes.
- Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for other purposes with your explicit consent.
We may additionally share your personal information to third parties in any other circumstances, subject to your consent.
- Your Choices, Rights and Limitations
You have certain rights and choices regarding your personal information:
- Access and Update: You can access and update your account information through your account settings.
- Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.
- Cookies: You can manage cookie preferences through your browser settings, though disabling cookies may affect Platform functionality.
- Location Data: You can disable location services on your device, but this may limit certain features, such as delivery tracking.
- Data Requests: Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to data portability or to object to certain uses of your data.
To exercise these rights, please contact us at support@bulkmart.co.in. We will respond to your request in accordance with applicable laws of your jurisdiction.
- Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers providing payment gateway and payment processing services are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Bulkmart account with anyone. If we receive instructions using your username and password, we will consider that you have authorized the instructions and will not be liable for any breach or subsequent loss arising out of such perceived authorisation.
- Data Retention
We retain your personal information for as long as necessary to provide our services, fulfil your orders, comply with legal obligations, or resolve disputes. When your information is no longer needed, we will securely delete or anonymize it.
- Children’s Privacy
The Platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete it.
- Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and processing practices, the features of our Services, or advances in technology. Please check this page periodically for any changes or updates. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here and may notify you where required by law. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.
- Contact Us
If you have queries or concerns about this Privacy Policy or our data practices, please contact us at info@bulkmart.co.in.
Thank you for trusting Bulkmart with your personal information. We are committed to protecting your privacy and providing a secure and seamless experience on our Services.